Support

Need help with an active engagement?

Existing clients can raise a support request, access the support portal, or use the remote support tools below.

01

Raise a Request

Email me directly. I'll respond same business day for active clients.

Email Owen

02

Support Portal

Log in to view ticket history, attachments, and previous resolutions.

Open Portal

03

Priority Levels

P1 to P4 response times so you know what to expect, when.

View SLAs

Response

Priority Levels

Every support request is triaged and assigned a priority. Response times below apply to active client engagements.

P1

Critical

Immediate response*. System down or revenue-impacting.

P2

High

Same business day. Significant impact, workaround possible.

P3

Standard

Next business day. Routine requests and questions.

P4

Low

Scheduled. No urgency, fits into planned work.

* Response times apply during business hours: Mon–Fri, 9:00 am – 5:00 pm AEST, excluding Tasmanian public holidays. Critical issues outside business hours may attract emergency rates – see Pricing.

Remote Access

Remote Support

Download the Splashtop remote support client so Owen can connect to your machine during a support session. Choose your platform below.

Once installed, open the app and share the session code with Owen when prompted.

Windows

Download Remote Support - Windows

Mac

Download Remote Support - Mac